Privacy Policy
1. Introduction
Welcome to the Privacy Policy of Dhun Jam Entertainment Private Limited, a company registered and operating under the laws of India. In this policy, “Dhun Jam” refers to Dhun Jam Entertainment Private Limited, the operator of the Dhun Jam platform. In this Privacy Policy, “hosts” refers to the DJs, live performers, and officials of venues, including but not limited to pubs, cafes, resto-bars, clubs, live shows, and similar establishments, who use the Dhun Jam platform. Hereby, these venues are collectively referred to as “entertainment venues.” “Guests” represents the valued customers who utilize the Dhun Jam platform to request songs to be played by hosts at these entertainment venues.
1.1. About Dhun Jam Entertainment Private Limited
Dhun Jam Entertainment Private Limited, with its registered address at 35, 13th A Cross, Hoysalanagar, Sunkadkatte, Bengaluru-560091, is committed to ensuring the privacy and security of your personal information. We understand the importance of protecting your data and are dedicated to maintaining the trust and confidence of our users.
1.2. Purpose of this Privacy Policy
This Privacy Policy is designed to inform you about the data we collect, how we use and protect it, and your rights regarding your personal information. By using the Dhun Jam platform as either a guest or host, you consent to the practices outlined in this policy.
1.3. Definitions
In this Privacy Policy, the following definitions apply:
“Hosts” are individuals or entities such as DJs, live performers, and venue officials who use the Dhun Jam platform to provide entertainment services and interact with guests.
“Guests” are individuals who use the Dhun Jam platform to request songs and engage with hosts and entertainment venues.
1.4. Applicability
This Privacy Policy applies to all users of the Dhun Jam platform, including guests and hosts. It covers the collection, use, sharing, and protection of personal information as part of our services. We encourage you to read this policy carefully and contact our privacy team if you have any questions or concerns.
1.5. Changes to this Privacy Policy
Dhun Jam Entertainment Private Limited reserves the right to update this policy as needed to reflect changes in our data practices, legal requirements, and user feedback. Any significant changes will be communicated to users, and the most recent version of the policy will always be accessible on our platform.
If you have privacy-related inquiries or concerns, please contact our privacy team.
By using the Dhun Jam platform, you acknowledge and agree to the terms and conditions of this Privacy Policy. We are committed to ensuring the security and privacy of your data and providing an excellent user experience.
2. How We Use Your Information:
At Dhun Jam Entertainment Private Limited, we are dedicated to safeguarding your personal information and ensuring that it is used for legitimate purposes. This section outlines how we utilize the information we collect from both guests and hosts.
2.1. Use of Guest Information
Guest Information: We collect and use guest data for the following purposes:
a. Account Management: Your personal information, including, but not limited to, your name, age, gender, phone number, and password, is collected during the account creation process. This information is used to create and manage your Dhun Jam account, allowing you to engage with our platform effectively.
b. Song Request Processing: When you use Dhun Jam to request songs at entertainment venues, we use your data to process these requests efficiently. This may include sharing your request with hosts who will play your selected songs during their performances.
c. Marketing: We may use your personal information for marketing purposes, such as sending you promotional offers, updates, and information about events and features on the Dhun Jam platform. You have the option to opt out of marketing communications at any time.
2.2. Use of Host Information
Host Information: We collect and use host data for the following purposes:
a. Account Management: Hosts’ personal information, including, but not limited to, names, email addresses, usernames, phone numbers, organization details, and location coordinates, is collected during the account creation process. This information is essential for creating and managing Dhun Jam accounts for hosts, enabling them to provide their services through our platform.
b. Communication: We use host data to facilitate communication between hosts and guests, ensuring a smooth and efficient interaction process. This includes notifying hosts of song requests and relevant event details.
c. Marketing: We may use host information for marketing purposes, such as promoting host profiles, events, and performances to our user base.
2.3. Song Data
2.3.1. Song Data
Dhun Jam does not store the audio files of songs. Instead, we provide textual and image data related to songs, including song name, album name, artist name, genre, language, duration, and year of release. This information is used solely for the purpose of facilitating song requests and providing users with song details.
2.3.2. Licensing Responsibility
It’s important to note that Dhun Jam does not provide any license to hosts to play songs requested by guests. The responsibility for obtaining the necessary licenses required by law rests with the host, including but not limited to performance licenses, public performance rights, and any other relevant licenses for music played at their venues. Dhun Jam is not liable for any licensing issues that may arise, and we do not endorse or facilitate any unlawful use of copyrighted material. We strongly encourage hosts to adhere to all legal and regulatory requirements related to music licensing in their respective jurisdictions.
2.3.3. Using Data Responsibly
We are committed to using your data responsibly and transparently. Our platform is designed to facilitate the interaction between guests and hosts and provide an enjoyable experience while respecting copyright and licensing laws. We expect all users to comply with legal obligations related to music licensing when using Dhun Jam for entertainment purposes.
3. Data Security
Protecting your personal information is a top priority for Dhun Jam Entertainment Private Limited. We have implemented robust security measures to ensure the confidentiality and integrity of your data while also ensuring its availability when you need it. This section outlines the security measures we employ to safeguard your information.
3.1. Robust Security Measures
We have established a comprehensive set of security measures to protect your data:
a. Encryption: To secure the transmission of data over our platform, we utilize state-of-the-art encryption technologies. This means that any data you share with us, including personal information, communications, and interactions, is encrypted during transmission to prevent unauthorized access or interception.
b. Access Control: We strictly control access to your data, permitting only authorized personnel access for legitimate purposes. Access controls and permissions are rigorously managed to prevent unauthorized entry.
c. Secure Data Centers: Your data is stored in highly secure data centers equipped with stringent physical and digital security measures. These facilities are designed to thwart physical breaches and cyber threats, ensuring that your information is protected at all times.
d. Regular Audits and Assessments: We conduct periodic security audits and assessments to identify vulnerabilities and weaknesses in our systems. Any potential issues discovered are promptly addressed to bolster the overall security of our platform.
3.2. No Absolute Security Guarantee
While we invest significant resources in data security, it’s essential to understand that no system can provide an absolute guarantee of security. Cyber threats and technology continue to evolve, and there is always some level of inherent risk. However, our commitment to data security is unwavering, and we take all reasonable precautions to safeguard your information.
If you have any security-related concerns or wish to report a potential security issue, please don’t hesitate to contact our privacy team.
Dhun Jam Entertainment Private Limited is committed to providing a secure environment for your data and continuously enhances its security measures to protect your information effectively.
4. Third-Party Sharing
4.1 Sharing Guest Information:
We may share certain guest information with third parties for specific purposes, including the following:
a. Payment Processing: To facilitate financial transactions, we may share your payment information with banking institutions. This includes details necessary for processing payments for services you may request through our platform. We want to assure you that this information is shared securely and solely for payment processing purposes.
b. Song Requests: When guests make song requests through Dhun Jam, we may share your song request details with hosts, enabling them to fulfill your song requests during their performances. Your personal information is shared only in connection with the specific song request you make, and it is used solely for this purpose.
c. Message and Email Service Providers: To enhance the user experience and ensure effective communication, we may share your contact details with message and email service providers. This is primarily for the purpose of sending One-Time Passwords (OTPs) and notifications related to your use of the Dhun Jam platform. This helps us in ensuring the security of your account and keeping you informed about updates and activities on our platform. We want to emphasize that this sharing of information is conducted securely and exclusively for the purposes of authentication and communication.
4.2. Ensuring Data Protection Standards
We are committed to safeguarding your data and ensuring that any third parties with whom we share your information adhere to appropriate data protection standards. We have established stringent contractual agreements and data protection protocols with these third parties to ensure that your data remains secure and is used only for the intended purposes.
These third parties are required to implement measures that align with our commitment to data protection, ensuring the confidentiality, integrity, and availability of your information. They are also obligated to comply with relevant data protection laws and regulations in their handling of your data.
4.3. Your Consent
Your use of the Dhun Jam platform, including the creation of an account and participation in our services, constitutes your consent to the sharing of information as described in this Privacy Policy. We want you to be aware that your data is shared securely and only for specific, legitimate purposes.
4.4. Opting Out
If you have concerns about the sharing of your data or wish to limit the information that is shared, please contact our privacy team. We are committed to addressing your concerns and providing you with options for data sharing that align with your preferences.
At Dhun Jam Entertainment Private Limited, we take data security and privacy seriously. We have established practices and protocols to ensure that your information is handled with care, and we continuously monitor the actions of third parties with whom your data is shared to protect your privacy. If you have any questions or concerns regarding data sharing, please don’t hesitate to reach out to our privacy team for assistance.
5. User Rights
At Dhun Jam Entertainment Private Limited, we respect and uphold your rights to manage your personal information and your interactions on our platform. This section outlines the user rights of both guests and hosts.
5.1. Access, Correction, and Deletion of Personal Information
a. Guests and Hosts: You have the right to access, correct, or delete your personal information held by Dhun Jam. If you wish to exercise any of these rights, please contact our privacy team. We are committed to ensuring the accuracy and relevance of your data and will respond to your requests promptly.
5.2. Song Request Management
a. Guests: As a guest on the Dhun Jam platform, you have the following options for managing your song requests:
i. Cancelling Song Requests: If the estimated waiting time for your song request exceeds one hour and you decide to cancel your request, you have the option to do so. We understand that time is valuable, and we want to provide you with the flexibility to adjust your requests based on your preferences and availability. Please note that upgrades may be subject to availability and venue-specific policies.
ii. Upgrading Requests: In cases where you’d like to reduce waiting times for your song requests, you have the option to upgrade your requests. This allows you to prioritize your song selection and potentially have it played sooner. Please note that upgrades may be subject to availability and venue-specific policies.
We want to ensure that you have control over your interactions on our platform and that your experience is as seamless and personalized as possible. If you have any questions or require assistance with accessing your rights or managing your song requests, please don’t hesitate to contact our privacy team.
Dhun Jam Entertainment Private Limited is dedicated to respecting and accommodating your user rights, and we are here to assist you with any requests or inquiries you may have. Your satisfaction and control over your data are important to us.
6. Policy Changes
At Dhun Jam Entertainment Private Limited, we are committed to keeping you informed about our data handling practices and ensuring transparency in our policies. This section outlines our approach to policy updates and how we keep our users informed.
6.1. Updates to the Privacy Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our data practices, legal requirements, and user feedback. We continuously assess and refine our policies to ensure they align with evolving privacy laws and regulations and to enhance your experience on the Dhun Jam platform.
6.2. Notification of Significant Changes
In the event of any significant changes to this Privacy Policy, we will provide users with timely notifications. These notifications may be delivered through various channels, such as email, in-app notifications, or messages on our platform. We want to ensure that you are aware of any material alterations that may impact your data privacy.
6.3. Access to the Latest Policy
The most recent version of this Privacy Policy will always be accessible on our platform. We encourage you to review the policy periodically to stay informed about our data handling practices and to understand your rights and responsibilities as a user.
6.4. Your Right to Object
If you disagree with any changes or updates to this Privacy Policy, you have the right to object. Please contact our privacy team. We value your feedback and will do our best to address your concerns or provide you with options that align with your preferences.
At Dhun Jam Entertainment Private Limited, we are committed to maintaining the trust and confidence of our users. We strive to ensure that our policies reflect best practices in data protection and are in compliance with applicable privacy laws. If you have any questions or concerns about policy changes, please reach out to our privacy team for further assistance. Your privacy and satisfaction are important to us.
7. Contact Information
We understand the importance of addressing your privacy-related inquiries and concerns. Our commitment to transparency and user satisfaction means that we are here to assist you with any questions or issues you may have regarding your data and our privacy practices.
7.1. Privacy Team Contact
If you have any inquiries, concerns, or require assistance regarding your privacy and data protection, please do not hesitate to reach out to our dedicated privacy team. You can contact us through the following channels:
a. Email: You can contact our privacy team by sending an email to groove@dhunjam.in. This method allows you to provide detailed information and receive written responses to your inquiries or concerns.
b. Phone: You may reach our privacy team by calling +91 9008074492/8660199399. This provides an opportunity for more immediate communication and support for any urgent or pressing matters.
7.2. Mailing Address
If you prefer to correspond by mail or need to send physical documents related to your privacy concerns, you can reach us at our registered address:
35, 13th A Cross, Hoysalanagar, Sunkadkatte, Bengaluru-560091
Our privacy team is dedicated to addressing your concerns promptly and providing you with the information and support you need. We are here to assist with any inquiries related to this Privacy Policy, data access, corrections, or other privacy matters.
7.3. Feedback and Objecting to Policy Changes
We welcome your feedback and understand that you may have objections or concerns about our policies, especially if they change over time. If you disagree with any changes or updates to this Privacy Policy, you have the right to object. Please contact our privacy team using the information provided above, and we will work with you to address your concerns and provide you with options that align with your preferences.
At Dhun Jam Entertainment Private Limited, we prioritize your privacy and satisfaction. If you have any questions, concerns, or feedback regarding our data handling practices or this Privacy Policy, please reach out to our privacy team. Your privacy is important to us, and we are committed to addressing your needs and providing assistance as required.