Refund & Cancellation
1. Payments and Refunds
At Dhun Jam Entertainment Private Limited, we want to ensure a transparent and secure payment process for our users. To provide clarity on payments and the refund process, please consider the following:
1.1. Payment Processing
Payments made on the Dhun Jam platform are processed through reputable banking institutions. We have partnered with trusted financial entities to handle transactions, ensuring the security and reliability of your financial interactions on our platform. The payment process is designed to be straightforward and user-friendly, making it easy for guests to compensate hosts for their services.
1.2. Refund Policy
Refunds on Dhun Jam are subject to the terms and conditions of the banking institutions that handle the financial transactions. These terms and conditions may vary depending on the specific banking institution used for the payment. Dhun Jam does not independently manage the refund process, and the policies of the respective banking institutions will be the governing factor in refund cases.
It generally takes 7-10 working days for the refund to be processed. Please note that the actual refund processing time may vary based on the policies and procedures of the specific banking institution involved in the financial transaction. In the event of guest issues or concerns regarding refunds, we encourage guests to inform us so that we can assist in facilitating a resolution. We value guest satisfaction and are committed to working together to address any refund-related issues.
Rest assured, upon receiving your concerns, we will promptly initiate an inquiry with our bank to facilitate your refunds on a priority basis. Guest trust and satisfaction are of utmost importance to us, and we are dedicated to resolving any refund-related matters promptly and efficiently.
It’s important to be aware that refund processes, eligibility, and timelines may vary based on the policies of the banking institutions. If you have any questions or concerns regarding payments or refunds, we recommend contacting the relevant banking institution or financial service provider for assistance and information about their specific policies.
By understanding these guidelines, you can navigate the payment and refund process with confidence. Our commitment is to provide a secure and efficient financial experience for our users while adhering to the established policies of banking institutions for refunds. Your satisfaction and trust in the payment process are important to us, and we encourage you to reach out to the appropriate financial service provider for any payment-related inquiries or concerns.
2. Cancellation and Upgrades
To ensure flexibility and an enjoyable experience for guests on the Dhun Jam platform, we offer the following options for managing your song requests:
2.1. Cancelling Song Requests
Guests have the option to cancel their song requests under specific circumstances, provided to enhance our guests experience and offer flexibility. We understand that time is valuable, and this feature is designed to provide our guests with the flexibility to adjust their song requests based on your preferences and availability.
2.1.1. Waiting Time Exceeds One Hour:
If, after submitting a song request, the estimated waiting time exceeds one hour, guests are entitled to cancel their request without incurring any charges. This allows guests to adjust their song selections based on their preferences and availability, and a full refund will be issued in their original payment mode.
2.1.2. Song Not Played within Waiting Time Plus 15 Minutes Buffer:
In instances where a requested song hasn’t been played even after the stated waiting time plus an additional buffer of 15 minutes has elapsed, guests have the option to cancel their request. In this case, a full refund will be issued in guests original payment mode.
2.1.3. Cancellation Process:
To initiate a song request cancellation, guests should access their request history within the Dhun Jam platform. Select the specific request they wish to cancel and follow the provided prompts to complete the cancellation process. This straightforward process is designed to offer guests maximum convenience.
2.1.4. Refund for Cancelled Requests:
Refunds for cancelled song requests will be processed according to our refund policy, subject to the terms and conditions of the banking institutions handling financial transactions. The specific refund process may vary based on the banking institution used for the payment. For further details, guests are encouraged to review our refund policy as mentioned under point 1.2.
2.1.5. Timing Considerations:
Please be aware that the waiting time for song requests may vary based on various factors, including the number of requests in the queue and the availability of the host. While we strive to provide accurate waiting time estimates, unforeseen delays may occasionally occur. We appreciate guests’ patience in such instances.
2.2. Upgrading Song Requests
In cases where you’d like to reduce waiting times for your song requests, guests have the option to upgrade their requests. This allows you to prioritize your song selection and potentially have it played sooner. Please note that upgrades may be subject to availability and venue-specific policies, but they can be a great way to enhance your musical experience and receive personalized attention from the host.
These features are intended to put you in control of your musical experience on Dhun Jam. Whether you need to adapt to changing plans or want to elevate your experience with quicker access to your favorite songs, we aim to provide options that cater to your preferences. We believe that by offering these choices, we can make your time with Dhun Jam even more enjoyable and engaging.