Terms & Conditions
1. Introduction
Welcome to the Terms & Conditions of Dhun Jam Entertainment Private Limited, which govern the use of our platform. We are delighted to have you as part of our vibrant community, whether you are a guest seeking the perfect song to accompany your evening or a host looking to enhance the entertainment experience at your venue.
In these terms, we will introduce some key definitions to clarify the roles and responsibilities of the individuals who make our platform come alive:
1.1. Hosts
“Hosts” are the dynamic individuals who add rhythm and life to entertainment venues. They include DJs, live performers, and the dedicated officials of venues that grace our platform. These venues are not just confined to a single category but encompass a diverse range of experiences, including, but certainly not limited to, pubs, cafes, resto-bars, clubs, live shows, and other establishments that thrive on entertainment and good music.
1.2. Guests
“Guests” are the heartbeat of Dhun Jam. These are the valued customers who utilize our platform to request songs, setting the mood for memorable experiences at the entertainment venues. As a guest, you have the power to influence the soundtrack of your night, making it a unique and unforgettable occasion.
Our aim is to create a harmonious platform where hosts and guests come together to share the joy of music and entertainment. We encourage you to read these Terms & Conditions carefully to understand the rules and guidelines that help us maintain the integrity and vibrancy of the Dhun Jam community. Your participation and adherence to these terms are essential to ensuring a safe, enjoyable, and music-filled environment for all. We’re excited to have you as part of our Dhun Jam family!
2. Account Creation
At Dhun Jam Entertainment Private Limited, we value transparency, authenticity, and a sense of responsibility among our users. Account creation is a fundamental step in ensuring the integrity of our community. To promote a safe and enjoyable environment for everyone, whether you are a guest seeking the perfect song to complement your night or a host looking to enhance the entertainment experience at your venue, please take heed of the following guidelines:
2.1. Providing Accurate and Up-to-Date Information
During the account creation process, it is crucial that all users, be they guests or hosts, provide accurate, complete, and up-to-date information. This information typically includes details such as your name, contact information, and any other required credentials. Ensuring the accuracy and timeliness of this information is paramount. It allows us to verify the legitimacy of users and maintain a secure and authentic environment for all participants.
2.2. Non-Transferable User Accounts
User accounts on Dhun Jam are strictly non-transferable. This means that the account you create is intended solely for your personal use, aligning with the principles of security and individual responsibility. Sharing, transferring, or assigning your account to another person is not permissible according to our Terms & Conditions. Each user account represents a unique identity and is to be used exclusively by the individual who created it.
By adhering to these guidelines, you help ensure the integrity and trustworthiness of our Dhun Jam community. We value your commitment to providing accurate information during account creation and your understanding of the non-transferable nature of user accounts. This commitment creates a secure and authentic platform where users can interact, share music, and enjoy the pleasures of entertainment responsibly. Your cooperation in these matters is greatly appreciated and contributes to a positive and harmonious environment on the Dhun Jam platform.
3. Host Responsibilities
At Dhun Jam Entertainment Private Limited, hosts play a central role in creating a vibrant and enjoyable musical atmosphere for our guests. To ensure a harmonious experience for all users, we have outlined the following host responsibilities:
3.1. Ultimate Authority Over Song Requests
Hosts on Dhun Jam have the ultimate authority over song requests. This authority extends to the approval or decline of song requests made by guests, as well as the ability to set pricing for these requests. This dynamic empowers hosts to curate the musical ambiance, offering guests a personalized and diverse experience based on their preferences.
3.2. Licensing Obligations
It is imperative to note that Dhun Jam does not provide licenses to hosts for playing songs requested by guests. Instead, it is the sole responsibility of hosts to obtain all necessary licenses as required by the laws of their jurisdiction. These licenses include, but are not limited to, performance licenses and public performance rights. We strongly encourage hosts to comply with all legal and regulatory requirements related to music licensing. Adherence to these obligations ensures that the music played at their venues is within the bounds of the law and respects copyright and intellectual property rights.
By taking these responsibilities seriously, hosts contribute to a respectful and law-abiding music ecosystem on the Dhun Jam platform. Your dedication to creating a fantastic entertainment experience for our guests while upholding legal and ethical standards is highly appreciated. Dhun Jam is committed to providing a platform where hosts can express their creativity and offer guests memorable musical experiences within the bounds of the law and intellectual property rights.
4. Guest Responsibilities
At Dhun Jam Entertainment Private Limited, we believe in fostering a responsible and respectful community that enhances the musical experience for all. To ensure a seamless and enjoyable environment for both guests and hosts, we have outlined the following responsibilities for guests:
4.1. Providing Accurate Information
Guests are required to provide accurate information during the registration process. This includes details such as your name, contact information, and any other necessary credentials. Ensuring the accuracy of this information is not only a fundamental aspect of creating a trustworthy community but also contributes to the security and authenticity of your Dhun Jam experience.
4.2. Following Dhun Jam’s Request and Payment Procedures
To maintain the integrity of our platform and create a fair and consistent experience for all users, guests must adhere to Dhun Jam’s request and payment procedures as outlined on the platform. Specifically, this includes:
a. Sending Song Requests Through Dhun Jam Platform: Guests are expected to send their song requests exclusively through the Dhun Jam platform. This method ensures a structured and organized process for requesting songs, enabling hosts to efficiently manage and fulfill requests. In-person song requests to the DJ are not permitted, as all song requests should be made through the Dhun Jam platform.
b. Requesting Songs Available on Dhun Jam Platform: Guests are encouraged to request songs that are available on the Dhun Jam platform. This ensures that hosts have access to the requested songs, allowing for a smoother and more enjoyable experience for everyone. Requesting songs not available on the platform may result in delays or an inability to fulfill the request.
By adhering to these guest responsibilities, you contribute to a respectful and organized environment on the Dhun Jam platform. Your commitment to providing accurate information and following established procedures ensures that your requests are processed efficiently and that the musical experience remains enjoyable for all. We appreciate your cooperation in these matters and look forward to delivering exceptional musical moments during your time with Dhun Jam.
5. Song Requests
Song requests are an integral part of the Dhun Jam experience, facilitating a dynamic and engaging musical atmosphere. To ensure clarity and a smooth process, please be aware of the following guidelines:
5.1. Host Approval
All song requests made by guests are subject to host approval. This means that hosts have the authority to review and decide whether to accept or decline song requests. Hosts play a pivotal role in curating the musical experience for the guests at their venues, and this authority helps maintain the quality and coherence of the music played.
5.2. Estimated Time for Song Requests
Dhun Jam provides an estimated time for song requests as a reference for guests. However, it’s important to understand that this estimate is for reference purposes only and may vary based on the discretion of the host. Hosts have the flexibility to manage their performance and the order of song requests, ensuring a dynamic and personalized experience for guests.
By respecting these guidelines, you contribute to a harmonious and enjoyable musical experience for all users. The host’s ability to approve and curate the music ensures a tailored and memorable atmosphere, while the estimated time for song requests helps set expectations. Your cooperation in understanding these dynamics is greatly appreciated and enhances the overall Dhun Jam experience. We encourage you to explore and enjoy the diverse musical journeys created by our talented hosts.
5.3. Enhancing the Vibe and Duration
At Dhun Jam, we’re committed to ensuring that every song played aligns perfectly with the ambiance of the venue. When guests make a song request, the host takes the reins to deliver a version that seamlessly complements the venue’s unique vibe. They carefully select the song rendition to create an immersive and enjoyable musical experience.
To provide transparency, we inform guests of the average song duration for each requested song. This helps guests know what to expect, ensuring that the music harmonizes flawlessly with the venue’s atmosphere. It’s essential to understand that the average song duration is merely for reference, and hosts have the ultimate authority to decide the song’s actual duration.
Furthermore, the talented host has the creative liberty to enhance your musical journey. They can skillfully mix songs and introduce additional elements to maintain the ambiance of the place, promising an unforgettable experience for all. With this approach, each song request contributes to the overall atmosphere, making your Dhun Jam experience exceptional.
It’s important to note that hosts have the ultimate authority to decide which version of the song will be played and the song duration for which the requested song will be played. This artistic freedom allows hosts to curate a memorable and unique musical atmosphere tailored to the venue’s specific vibe.
6. Payments and Refunds
At Dhun Jam Entertainment Private Limited, we want to ensure a transparent and secure payment process for our users. To provide clarity on payments and the refund process, please consider the following:
6.1. Payment Processing
Payments made on the Dhun Jam platform are processed through reputable banking institutions. We have partnered with trusted financial entities to handle transactions, ensuring the security and reliability of your financial interactions on our platform. The payment process is designed to be straightforward and user-friendly, making it easy for guests to compensate hosts for their services.
6.2. Refund Policy
Refunds on Dhun Jam are subject to the terms and conditions of the banking institutions that handle the financial transactions. These terms and conditions may vary depending on the specific banking institution used for the payment. Dhun Jam does not independently manage the refund process, and the policies of the respective banking institutions will be the governing factor in refund cases.
It generally takes 7-10 working days for the refund to be processed. Please note that the actual refund processing time may vary based on the policies and procedures of the specific banking institution involved in the financial transaction. In the event of guest issues or concerns regarding refunds, we encourage guests to inform us so that we can assist in facilitating a resolution. We value guest satisfaction and are committed to working together to address any refund-related issues.
Rest assured, upon receiving your concerns, we will promptly initiate an inquiry with our bank to facilitate your refunds on a priority basis. Guest trust and satisfaction are of utmost importance to us, and we are dedicated to resolving any refund-related matters promptly and efficiently.
It’s important to be aware that refund processes, eligibility, and timelines may vary based on the policies of the banking institutions. If you have any questions or concerns regarding payments or refunds, we recommend contacting the relevant banking institution or financial service provider for assistance and information about their specific policies.
By understanding these guidelines, you can navigate the payment and refund process with confidence. Our commitment is to provide a secure and efficient financial experience for our users while adhering to the established policies of banking institutions for refunds. Your satisfaction and trust in the payment process are important to us, and we encourage you to reach out to the appropriate financial service provider for any payment-related inquiries or concerns.
7. Cancellation and Upgrades
To ensure flexibility and an enjoyable experience for guests on the Dhun Jam platform, we offer the following options for managing your song requests:
7.1. Cancelling Song Requests
Guests have the option to cancel their song requests under specific circumstances, provided to enhance our guests’ experience and offer flexibility. We understand that time is valuable, and this feature is designed to provide our guests with the flexibility to adjust their song requests based on their preferences and availability.
7.1.1. Waiting Time Exceeds One Hour:
If, after submitting a song request, the estimated waiting time exceeds one hour, guests are entitled to cancel their request without incurring any charges. This allows guests to adjust their song selections based on their preferences and availability, and a full refund will be issued in guests original payment mode.
7.1.2. Song Not Played within Waiting Time Plus 15 Minutes Buffer:
In instances where a requested song hasn’t been played even after the stated waiting time plus an additional buffer of 15 minutes has elapsed, guests have the option to cancel their request. In this case, a full refund will be issued in their original payment mode.
7.1.3. Cancellation Process:
To initiate a song request cancellation, guests should access their request history within the Dhun Jam platform. Select the specific request they wish to cancel and follow the provided prompts to complete the cancellation process. This straightforward process is designed to offer guests maximum convenience.
7.1.4. Refund for Cancelled Requests:
Refunds for cancelled song requests will be processed according to our refund policy, subject to the terms and conditions of the banking institutions handling financial transactions. The specific refund process may vary based on the banking institution used for the payment. For further details, guests are encouraged to review our refund policy as mentioned under point 6.2.
7.1.5. Timing Considerations:
Please be aware that the waiting time for song requests may vary based on various factors, including the number of requests in the queue and the availability of the host. While we strive to provide accurate waiting time estimates, unforeseen delays may occasionally occur. We appreciate guests’ patience in such instances.
This comprehensive cancellation policy is designed to ensure a positive and hassle-free experience for our valued guests on the Dhun Jam platform.
7.2. Upgrading Song Requests
In cases where you’d like to reduce waiting times for your song requests, guests have the option to upgrade their requests. This allows you to prioritize your song selection and potentially have it played sooner. Please note that upgrades may be subject to availability and venue-specific policies, but they can be a great way to enhance your musical experience and receive personalized attention from the host.
These features are intended to put you in control of your musical experience on Dhun Jam. Whether you need to adapt to changing plans or want to elevate your experience with quicker access to your favorite songs, we aim to provide options that cater to your preferences. We believe that by offering these choices, we can make your time with Dhun Jam even more enjoyable and engaging.
8. User Disputes
At Dhun Jam Entertainment Private Limited, we strive to create a harmonious and enjoyable environment for both hosts and guests. However, it’s important to acknowledge that, on rare occasions, disputes may arise between users concerning song requests, pricing, or other platform-related matters. To provide clarity on our stance:
8.1. Dhun Jam’s Role
Dhun Jam acts as a platform that facilitates interactions and music-related experiences between hosts and guests. While we take great care to ensure the smooth functioning of our platform and encourage responsible usage, it’s crucial to understand that Dhun Jam is not responsible for disputes that may occur between hosts and guests. This includes disputes related to:
Song Requests: Disagreements about which songs to play, the order of requests, or the nature of song choices.
Pricing: Disputes related to the cost of song requests or any pricing agreements between hosts and guests.
Platform-Related Matters: Disputes arising from the use of the Dhun Jam platform, including technical issues or other matters connected to your interaction on the platform.
8.2. Resolution of Disputes
While Dhun Jam is not directly involved in resolving disputes, we encourage users to communicate with each other and attempt to reach amicable solutions independently. Open and respectful dialogue can often lead to the resolution of issues to the satisfaction of both parties.
8.3. Legal Recourse
In cases where disputes cannot be resolved mutually, it may be necessary for the involved parties to explore legal avenues or other appropriate channels to address their concerns.
Our primary goal is to provide a platform for musical enjoyment, and we hope that our users can maintain positive interactions and resolve any disputes in a fair and understanding manner. By understanding this policy, you can navigate your Dhun Jam experience with the awareness that while we support and encourage harmonious interactions, Dhun Jam is not responsible for disputes that may arise between users.
9.Termination
At Dhun Jam Entertainment Private Limited, we aim to foster a positive and respectful community where guests and hosts can come together to share the joy of music and entertainment. However, to maintain the integrity and security of our platform, it’s important to understand our stance on account termination:
9.1. Right to Terminate User Accounts
Dhun Jam reserves the right to terminate user accounts in cases of violations of these terms and conditions. While we encourage open and harmonious interactions among our users, there are situations in which account termination may become necessary.
9.2. Violations of Terms and Conditions
Account termination may be initiated if a user is found to be in violation of any of the terms and conditions outlined in this document. Violations may include, but are not limited to, providing inaccurate information, attempting to transfer user accounts, misuse of the platform, failure to adhere to Dhun Jam’s request and payment procedures, or any actions that breach our policies.
9.3. Fair and Considerate Process
Dhun Jam is committed to ensuring that any decisions regarding account termination are made fairly and with consideration for the circumstances. We understand that there may be legitimate reasons for certain actions, and we will always strive to reach a resolution that is in the best interest of the community.
9.4. Accountability and Responsibility
As a user on the Dhun Jam platform, it is essential to be aware of your responsibilities and adhere to the terms and conditions set forth. By following these guidelines and respecting the integrity of our community, you contribute to a positive and enjoyable environment for all.
Our aim is to create a platform where music and entertainment can be celebrated responsibly and enthusiastically. Account termination is a measure taken when violations occur, and our commitment is to ensure the fairness and considerate handling of such cases. We encourage all users to respect the guidelines outlined in this document and participate in the Dhun Jam community with a spirit of unity and enjoyment.